Business Management

Code	410.D0
Diploma	DCS
Sector	Administration, Commerce and Computer Technolog
Number of credits	85 2/3
Status	Program approved in 2002.

Note(s)
This program is offered in French: Gestion de commerces

Program Objectives

Business management technicians will develop the responsibilities of managing a business or supervising a commercial sales team in a commercial establishment or company.

Those managing businesses work mainly in retail or wholesale, as well as businesses and specialized services in product sales services. The emplyees can be either salaried workers or independant contractors. In retail businesses, they hold a manager's title, in wholesale or specialized services, they usually hold a title of sales team supervisor.

The main responsibilities for a business management technician are to manage sales personnel, to attain sales objectives, to promote and market products or services, to acquire stocks as well as to assure customer service. As well as being responsible for the business or the sales team, these same people are sometimes called to participate in the sales of products and services.

Length of training

Specific (hours)	Total (hours)
1605	2265

Total length of training includes general training that is common to all programs for 420 hours, general training for this program for 150 hours as well as complementary general training courses for 90 hours.

Duration of training consists of theory and lab work for courses; personal time that the student invests is excluded.

Program Content

Number or Code	Statement of the Competency
01TS	To analyze the work functions
01TT	To communicate and interact in a business management context
01TU	To use current software applications for business management tasks
01TV	To use statistical methods to analyze commercial data
01TW	To research and analyze commercial data
01TX	To establish a marketing plan and ensure its implementation
01TY	To use legal resources that apply to commercial activities
01TZ	To communicate in French with the personnel and directors of the establishment or company
01U0	To deal with clients and suppliers in French
01U1	To promote products and services using mass media methods
01U2	To sell products and services in a commercial establishment
01U3	To apply management processes in a marketing context
01U4	To form a sales team
01U5	To produce accounting data for management purposes
01U6	To analyze accounting and financial data for commercial management purposes
01U7	To prepare and manage an operating budget
01U8	To ensure merchandise availability in a commercial establishment
01U9	To use up-to-date economic information in commercial management tasks
01UA	To sell products and services by means of representatives
01UB	To supervise a sales team
01UC	To set up a sales space and visual presentation of the products and services
01UD	To train sales personnel
01UE	To implement and supervise a customer service operation using a quality approach
01UF	To research opportunities for international trade
01UG	To participate in his or her integration into the job market
01UH	To manage a product or service marketing project

Number of hours alloted to specific training: 1605 hours

Admission Conditions and Prerequisites

To be admitted to the program, a person must meet the general requirements for admission set out in the College Education Regulations, as well as the following special conditions, where applicable:

Must have passed the following secondary-level course(s):
• Sec. IV CST - Secondary IV: Mathematics Cultural, Social and Technical Option (563414)

Educational Organizations Offering the Program

Region:

Specifics:

College	D/E
Cégep John Abbott	—
Collège Dawson	D	More info
Collège LaSalle	—
Vanier College	—

Retail Sales Manager

Sales managers recruit and train new sales staff, manage schedules and assign tasks. They ensure customer service and monitor activities: purchasing, sales, inventory, etc. As part of their duties, they may be required to promote services, launch merchandise, and even analyze and process business data. It is a stimulating job but requires the ability to work under pressure and in a team. A career as a sales manager requires leadership and negotiation skills and a good capacity for analysis and synthesis.