Hotel Management

Code 430.A0
SanctionDEC
SecteurAlimentation et tourisme (03)
Code CUISEP123-000.CP
Nombre d'unités91 2/3
StatutProgram approved in 2005.
Organismes scolaires offrant le programme
Note(s)
Ce programme est offert en langue française : 
Techniques de gestion hôtelière

Objectifs du programme

The aim of the Hotel Management program is to train middle-level employees to supervise a hotel department, be it guest services, front desk and reservations; sales and marketing; housekeeping and maintenance; administration and management; food and beverage services; support or information. After a few years’ experience, some supervisors may progress to more specialized positions such as assistant housekeeping manager or maître d’hôtel. Accommodation service supervisors manage accommodation operations as well as related products and services in hotel establishments of varying types and sizes, offering different types of services in urban or outlying areas.

Durée de la formation

La durée totale inclut des cours de formation générale commune à tous les programmes pour 420 heures, des cours de formation générale propre à ce programme pour 150 heures ainsi que des cours de formation générale complémentaire pour 90 heures.


Les durées correspondent à la formation théorique et au travail de laboratoire des cours; elles excluent donc les heures de travail personnel de l'étudiante ou de l'étudiant.

Conditions d'admission

To be admitted to the program, a person must meet the general requirements for admission set out in the College Education Regulations, as well as the following special conditions, where applicable:

• no requirements

Professions visées (IMT En ligne d'Emploi Québec)

Accommodation service managers (0632)
Accommodation, travel, tourism and related services supervisors (6313)
Executive housekeepers (6312)
Hotel front desk clerks (6525)
Maîtres d'hôtel and hosts/hostesses (6511)

Appellation(s) d'emploi

chef du service de la réception
directeur/directrice de services d'hébergement
gérant/gérante d'hôtel
gérant/gérante des services d'entretien ménager
gouvernant principal/gouvernante principale
maître d'hôtel/maîtresse d'hôtel
réceptionniste d'hôtel

Relation avec le marché du travail

Insertion au marché du travail   (Information provenant du MEES)

Contenu du programme

Numéro ou code Énoncé de la compétence
047D To analyze the job function
047E To communicate in the workplace
047F To carry out work-related activities in a second language (French)
047G To process information related to hotel management
047H To adopt a customer-oriented approach
047J To see to the application of rules and regulations specific to the hotel industry
047K To implement management techniques specific to the hotel industry
047L To suggest food and beverage products and services to customers
047M To ensure food and beverage service
047N To sell products and services
047P To carry out activities related to personnel management
047Q To carry out accounting operations
047R To carry out activities related to material resources management
047S To control the quality of hotel products and services
047T To manage activities related to reservations, front-desk and guest services
047U To manage housekeeping activities
047V To manage a hotel’s food and beverage services
047W To manage a hotel’s marketing activities
047X To coordinate hotel and restaurant group activities
047Y To act as an interface between departments
Number of contact hours allotted to specific training: 2190