Computing Support

Code	5729
Sanction	DEP
Secteur	Administration, commerce et informatique
Durée totale	1800 heures
Nombre d'unités	120
Statut	Program approved in 1999. In effect until June 30th, 2024.

Ce programme est offert en langue française :
5229 - Soutien informatique

Formation

Conditions d'admission
et préalables

Organismes
offrant le
programme

Métier(s)
en bref

Liens utiles
et vidéos

Objectifs du programme

To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the work place and customer support such as: interacting in a variety of of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, manageing access, setting up resource sharing, troubleshooting and computer optimization.

Contenu du programme

Code	Énoncé de la compétence	Heures	Unités
962-012	Determine their suitability for the occupation and the training process	30	2
962-025	Analyze the architecture and operation of computer systems	75	5
962-038	Exploit the possibilities of operating systems using older technology	120	8
962-043	Apply a problem-solving method	45	3
962-052	Research information	30	2
962-068	Develop a utility program	120	8
962-074	Interact in various work situations	60	4
962-088	Exploit the possibilities of application software	120	8
962-096	Exploit the possibilities of operating systems using recent technology	90	6
962-106	Create and use a database	90	6
962-116	Install the hardware and software of a computer	90	6
962-122	Manage their time	30	2
962-135	Communicate in French	75	5
962-148	Manage access to the resources of a network	120	8
962-157	Install the shareable resources of a network	105	7
962-166	Exploit the possibilities of telecommunications facilities	90	6
962-173	Manage their careers	45	3
962-186	Troubleshoot a computer problem	90	6
962-194	Optimize the performance of a computer	60	4
962-205	Provide technical support at a telephone help desk	75	5
962-218	Ensure the proper operation of computers in the workplace	120	8
962-228	Provide service to clients in the workplace	120	8
		1800	120

Conditions d'admission et préalables

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Préalables fonctionnels

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Préalables spécifiques

Langue d'enseignement		Langue seconde		Mathématique
Adultes	Jeunes	Adultes	Jeunes	Adultes	Jeunes
ENG-3103-3 ou (ENG-3071-3)	632-406 ou (630-416)	-	-	MTH-4151-1 ou (MTH-4101-2)	563-414 ou 564-426 ou 565-426 ou (563-404) ou (564-406) ou (565-406)

Organismes scolaires offrant le programme

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