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Business Equipment Technical Service

Code 5765
SectorElectrotechnology (09)
Number of credits120
Length of training1800 hours
StatusProgram approved in 2002.
Educational organizations offering the program
This program is offered in French: 
5265 - Service technique d'équipement bureautique

Program objectives

Assure post-sale service on office equipment such as multifunction equipment, micocomputers, photocopiers, sales registration equipment and related peripherals.
To provide remote technical support:

-to diagnose electrical circuit problems, malfunctions in digital and analog circuits, and mechanical problems;
- to help apply necessary working techniques, such as researching technical information, parts repair and replacement, establishing lines of communicationand completion of administrative tasks;
- to use computers and networks;
- to communicate in the workplace;
- to integrate harmoniously in the workplace through a practicum.

Admission conditions

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Targeted professions (Link to Emploi Québec's IMT En ligne)

Electronic service technicians (household and business equipment) (2242)

Job titles

office machine repairer

Functional prerequisites

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Specific prerequisites
Language of instructionSecond languageMathematics
3101-1 3102-2 (3070-3)632-306 -  - 3051-2 (3017-2)063-414 563-414 064-426 564-426 065-426 565-426

Program content

Code Statement of competency Hours Credits
780-501 Determine their suitability for the trade and the training process 15 1
780-519 Diagnose a malfunction in electrical circuits 150 10
780-523 Research technical information 45 3
780-535 Repair and adjust parts 75 5
780-543 Communicate in the second language 45 3
780-555 Diagnose a malfunction of mechanical origin 75 5
780-563 Establish communication links 45 3
780-579 Diagnose a malfunction in analogue circuits 150 10
780-587 Service operating systems 105 7
780-599 Diagnose a malfunction in digital circuits 150 10
780-603 Provide after-sales service on multifunction equipment 45 3
780-613 Establish professional relationships 45 3
780-627 Provide after-sales service on microcomputers 105 7
780-639 Provide after-sales service on photocopiers 150 10
780-644 Interpret a customer’s network structure 60 4
780-656 Provide after-sales service on photocopier peripherals 90 6
780-663 Perform administrative tasks 45 3
780-676 Provide after-sales service on microcomputer peripherals 90 6
780-689 Provide after-sales service on sales registration equipment 150 10
780-694 Provide remote technical support 60 4
780-707 Enter the work force 105 7
1800 120