Administrative Support in Clinical Settings

Code	4760
Sanction	AEP
Secteur	Administration, commerce et informatique
Durée totale	240 heures
Durée approximative en mois	1 mois
Nombre d'unités	16

Ce programme est offert en langue française :
4260 - Soutien administratif aux secteurs cliniques

Formation

Conditions d'admission
et préalables

Organismes
offrant le
programme

Métier(s)
en bref

Liens utiles
et vidéos

Objectifs du programme

The Administrative Support in Clinical Settings program of study prepares students for the duties of administrative support clerk in clinical settings. Administrative support clerks in clinical settings must perform a variety of administrative tasks, such as: welcoming users, providing and checking information, responding to information requests, managing files and user records, and placing orders and service requests. To carry out their tasks, administrative support clerks in clinical settings must communicate using medical terminology and make use of information technologies.

Administrative support clerks in clinical settings work in hospital centres (CH), residential and long-term care centres (CHSLD), local community service centres (CLSC), child and youth protection centres (CPEJ), clinics, and any other public or private health and social services institutions in the following sectors: youth, mental health and addiction, care and support for seniors, and the hospital system. Administrative support clerks act as conduits of information and, as such, assume a significant part of the administrative tasks inherent to the clinical interventions that health and social services professionals must perform.

Fonction de travail

Administrative Support Clerk in Clinical Settings

Contenu du programme

Code	Énoncé de la compétence	Heures	Unités
AEP 760-011	Determine their suitability for the occupation and the training process	15	1
AEP 760-023	Communicate using medical terminology	45	3
AEP 760-033	Handle correspondence	45	3
AEP 760-043	Manage files	45	3
AEP 760-053	Interact in a clinical setting	45	3
AEP 760-063	Enter the workforce	45	3
		240	16

Conditions d'admission et préalables

A person who meets the following conditions is eligible for admission to a program of study leading to an STC:
1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics;
or Has obtained an Attestation of Equivalence of Secondary Studies (AESS);
or Has successfully completed the General Development Test (GDT) with or without specific prerequisites.
2. Has interrupted their full-time studies for at least 12 months;
or Is 18 years old when entering training;
or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent;
or Meets the eligibility conditions of Emploi-Québec’s workforce training measure.
(This STC is eligible for the TCST-STC bridge)

Admission requirements for the TCST-STC bridge

The admission requirements for the TCST-STC bridge are identical to those that apply to the TCST-DVS bridge:
- Hold a TCST;
AND - Be at least 16 years old on September 30 of the school year in which you start vocational training;
AND - Have earned the required credits in language of instruction, second language and mathematics in Secondary Cycle 1 in general education in the youth sector or in Secondary II in adult general education.

Organismes scolaires offrant le programme

Région

Région :

Horaire :

Tous

Jour

Soir

Particularité :

Estrie

Légende

Places disponibles
Admission sur liste d'attente
Cours complet

Eastern Townships SB (Estrie)

Centre de formation professionnelle	Groupe	État	J/S	Date de début
SAE Estrie - Sector Lennoxville	GR 28 mars		J	28 mars 2022

Laval

Légende

Places disponibles
Admission sur liste d'attente
Cours complet

CS Sir-Wilfrid-Laurier (Laval)

Centre de formation professionnelle	Groupe	État	J/S	Date de début
CDC Laurier Pont-Viau	4760		J	À déterminer

Outaouais

Légende

Places disponibles
Admission sur liste d'attente
Cours complet

Western Québec SB

Centre de formation professionnelle	Groupe	État	J/S	Date de début
Western Québec Career Centre	1		J	À déterminer

Administrative Support in Clinical Settings

Les commis de support administratif répondent aux appels, traitent le courrier et gèrent les dossiers des usagers. Ils informent la clientèle, traitent les plaintes et rédigent des textes dans le respect de la terminologie médicale selon des directives et des procédures établies. C’est un emploi routinier, mais gratifiant qui nécessite de l’honnêteté, de la discrétion et de la méthode. Il convient aux personnes qui ont de la facilité à communiquer avec le public et qui aiment le secteur de la santé.

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