Business Management

Code 410.D0
SanctionDEC
SecteurAdministration, commerce et informatique (01)
Code CUISEP111/112-000.CP
Nombre d'unités85 2/3
StatutProgram approved in 2002.
Organismes scolaires offrant le programme
Note(s)
Ce programme est offert en langue française : 
Gestion de commerces

Objectifs du programme

Business management technicians will develop the responsibilities of managing a business or supervising a commercial sales team in a commercial establishment or company.

Those managing businesses work mainly in retail or wholesale, as well as businesses and specialized services in product sales services. The emplyees can be either salaried workers or independant contractors. In retail businesses, they hold a manager's title, in wholesale or specialized services, they usually hold a title of sales team supervisor.

The main responsibilities for a business management technician are to manage sales personnel, to attain sales objectives, to promote and market products or services, to acquire stocks as well as to assure customer service. As well as being responsible for the business or the sales team, these same people are sometimes called to participate in the sales of products and services.

Durée de la formation

La durée totale inclut des cours de formation générale commune à tous les programmes pour 420 heures, des cours de formation générale propre à ce programme pour 150 heures ainsi que des cours de formation générale complémentaire pour 90 heures.


Les durées correspondent à la formation théorique et au travail de laboratoire des cours; elles excluent donc les heures de travail personnel de l'étudiante ou de l'étudiant.

Conditions d'admission

To be admitted to the program, a person must meet the general requirements for admission set out in the College Education Regulations, as well as the following special conditions, where applicable:

Must have passed the following secondary-level course(s):
• Sec. IV CST - Secondary IV: Mathematics Cultural, Social and Technical Option (563414)

Professions visées (IMT En ligne d'Emploi Québec)

Restaurant and food service managers (0631)
Retail and wholesale trade managers (0621)
Retail sales supervisors (6211)

Appellation(s) d'emploi

directeur adjoint/directrice adjointe – commerce de détail
gérant/gérante de commerce de détail
gérant/gérante de restaurant
superviseur/superviseure – commerce de détail

Relation avec le marché du travail

Insertion au marché du travail   (Information provenant du MEES)

Contenu du programme

Numéro ou code Nom du cours / Compétence
01TS To analyze the work functions
01TT To communicate and interact in a business management context
01TU To use current software applications for business management tasks
01TV To use statistical methods to analyze commercial data
01TW To research and analyze commercial data
01TX To establish a marketing plan and ensure its implementation
01TY To use legal resources that apply to commercial activities
01TZ To communicate in French with the personnel and directors of the establishment or company
01U0 To deal with clients and suppliers in French
01U1 To promote products and services using mass media methods
01U2 To sell products and services in a commercial establishment
01U3 To apply management processes in a marketing context
01U4 To form a sales team
01U5 To produce accounting data for management purposes
01U6 To analyze accounting and financial data for commercial management purposes
01U7 To prepare and manage an operating budget
01U8 To ensure merchandise availability in a commercial establishment
01U9 To use up-to-date economic information in commercial management tasks
01UA To sell products and services by means of representatives
01UB To supervise a sales team
01UC To set up a sales space and visual presentation of the products and services
01UD To train sales personnel
01UE To implement and supervise a customer service operation using a quality approach
01UF To research opportunities for international trade
01UG To participate in his or her integration into the job market
01UH To manage a product or service marketing project
Number of hours alloted to specific training: 2265 hours