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Business Management

Code 410.D0
DiplomaDCS
SectorAdministration, Commerce and Computer Technology (01)
CUISEP code111/112-000.CP
Number of credits85 2/3
StatusProgram approved in 2002.
Educational organizations offering the program
Note(s)
This program is offered in French: 
Gestion de commerces

Program objectives

Business management technicians will develop the responsibilities of managing a business or supervising a commercial sales team in a commercial establishment or company.

Those managing businesses work mainly in retail or wholesale, as well as businesses and specialized services in product sales services. The emplyees can be either salaried workers or independant contractors. In retail businesses, they hold a manager's title, in wholesale or specialized services, they usually hold a title of sales team supervisor.

The main responsibilities for a business management technician are to manage sales personnel, to attain sales objectives, to promote and market products or services, to acquire stocks as well as to assure customer service. As well as being responsible for the business or the sales team, these same people are sometimes called to participate in the sales of products and services.

Length of training

Total length of training includes general training that is common to all programs for 420 hours, general training for this program for 150 hours as well as complementary general training courses for 90 hours.


Duration of training consists of theory and lab work for courses; personal time that the student invests is excluded.

Admission conditions

To be admitted to the program, a person must meet the general requirements for admission set out in the College Education Regulations, as well as the following special conditions, where applicable:

Must have passed the following secondary-level course(s):
• Sec. IV CST - Secondary IV: Mathematics Cultural, Social and Technical Option (563414)

Targeted professions (Link to Emploi Québec's IMT En ligne)

Restaurant and food service managers (0631)
Retail and wholesale trade managers (0621)
Retail sales supervisors (6211)

Job titles

department manager – retail
retail sales manager
restaurant manager
retail store supervisor

Labour market relation

In the work force   (Information from the MEES)

Program content

Number or code Statement of the competency
01TS To analyze the work functions
01TT To communicate and interact in a business management context
01TU To use current software applications for business management tasks
01TV To use statistical methods to analyze commercial data
01TW To research and analyze commercial data
01TX To establish a marketing plan and ensure its implementation
01TY To use legal resources that apply to commercial activities
01TZ To communicate in French with the personnel and directors of the establishment or company
01U0 To deal with clients and suppliers in French
01U1 To promote products and services using mass media methods
01U2 To sell products and services in a commercial establishment
01U3 To apply management processes in a marketing context
01U4 To form a sales team
01U5 To produce accounting data for management purposes
01U6 To analyze accounting and financial data for commercial management purposes
01U7 To prepare and manage an operating budget
01U8 To ensure merchandise availability in a commercial establishment
01U9 To use up-to-date economic information in commercial management tasks
01UA To sell products and services by means of representatives
01UB To supervise a sales team
01UC To set up a sales space and visual presentation of the products and services
01UD To train sales personnel
01UE To implement and supervise a customer service operation using a quality approach
01UF To research opportunities for international trade
01UG To participate in his or her integration into the job market
01UH To manage a product or service marketing project
Number of hours alloted to specific training: 1605 hours