IT support specialists (also known as call centre agents - technical support and hardware installation technicians) install, configure and update operating systems, software and peripherals on computers. As part of their duties, they manage access to network resources, backup operations and security procedures. They also troubleshoot and provide technical support to users. In a business, they will also be responsible for advising customers. This job is in demand and requires self-reliance and resourcefulness. A job as an IT support specialist is suitable for people who like to solve problems, work well in teams and possess customer service skills.