Program Objectives

To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the work place and customer support such as: interacting in a variety of of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, manageing access, setting up resource sharing, troubleshooting and computer optimization.

Program Content

Code Statement of Competency Hours Credits
962-012 Determine their suitability for the occupation and the training process 30 2
962-025 Analyze the architecture and operation of computer systems 75 5
962-038 Exploit the possibilities of operating systems using older technology 120 8
962-043 Apply a problem-solving method 45 3
962-052 Research information 30 2
962-068 Develop a utility program 120 8
962-074 Interact in various work situations 60 4
962-088 Exploit the possibilities of application software 120 8
962-096 Exploit the possibilities of operating systems using recent technology 90 6
962-106 Create and use a database 90 6
962-116 Install the hardware and software of a computer 90 6
962-122 Manage their time 30 2
962-135 Communicate in French 75 5
962-148 Manage access to the resources of a network 120 8
962-157 Install the shareable resources of a network 105 7
962-166 Exploit the possibilities of telecommunications facilities 90 6
962-173 Manage their careers 45 3
962-186 Troubleshoot a computer problem 90 6
962-194 Optimize the performance of a computer 60 4
962-205 Provide technical support at a telephone help desk 75 5
962-218 Ensure the proper operation of computers in the workplace 120 8
962-228 Provide service to clients in the workplace 120 8
1800 120

Admission Conditions and Prerequisites

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Functional Prerequisites

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Specific Prerequisites

Language of instructionSecond languageMathematics
AdultsYouthAdultsYouthAdultsYouth
ENG-3103-3 ou (ENG-3071-3)632-406 ou (630-416)--MTH-4151-1 ou (MTH-4101-2)563-414 ou 564-426 ou 565-426 ou (563-404) ou (564-406) ou (565-406)

Educational Organizations Offering the Program

Schedule:

Capitale-Nationale

Legend
Places available
Admission by waiting list
Course full
Aviron Québec Collège Technique
Vocational Training Centre Group Status D/E Start Date
Aviron Québec Collège Technique

Estrie

Legend
Places available
Admission by waiting list
Course full
Collège de comptabilité et de secrétariat du Québec inc., campus de Sherbrooke
Vocational Training Centre Group Status D/E Start Date
Collège de comptabilité et de secrétariat du Québec, campus de Sherbrooke inc.

Gaspésie - Îles-de-la-Madeleine

Legend
Places available
Admission by waiting list
Course full
Eastern Shores SB
Vocational Training Centre Group Status D/E Start Date
C.F.P. Northern Lights CMP21-22 D Mar. 14th, 2022

Laurentides

Legend
Places available
Admission by waiting list
Course full
CS Sir-Wilfrid-Laurier (Laurentides)
Vocational Training Centre Group Status D/E Start Date
C.D.C. Laurier Lachute

Laval

Legend
Places available
Admission by waiting list
Course full
CS Sir-Wilfrid-Laurier (Laval)
Vocational Training Centre Group Status D/E Start Date
C.D.C. Laurier Pont-Viau CS36 D Sept. 16th, 2022
CS37 D Feb. 10th, 2023

Montérégie

Legend
Places available
Admission by waiting list
Course full
Collège Milestone
Vocational Training Centre Group Status D/E Start Date
Collège Milestone SI34 D/E Continuous entry

Montréal

Legend
Places available
Admission by waiting list
Course full
Collège Herzing
Vocational Training Centre Group Status D/E Start Date
Collège Herzing
Institut Teccart
Vocational Training Centre Group Status D/E Start Date
Institut Teccart D To be determined
Lester-B.-Pearson SB
Vocational Training Centre Group Status D/E Start Date
Business Solutions Group - Centre d’expertise RAC CS 2021 D Continuous entry
Pearson Electrotechnology Centre CS221128 D Nov. 28th, 2022
CS230206 D Feb. 6th, 2023
CS230424 D Apr. 24th, 2023
Verdun Adult and Career Centre C221107 D Nov. 7th, 2022
C230123 D Jan. 23rd, 2023
C230320 D Mar. 20th, 2023
C230501 D May 1st, 2023

IT Support Specialist

IT support specialists (also known as call centre agents - technical support and hardware installation technicians) install, configure and update operating systems, software and peripherals on computers. As part of their duties, they manage access to network resources, backup operations and security procedures. They also troubleshoot and provide technical support to users. In a business, they will also be responsible for advising customers. This job is in demand and requires self-reliance and resourcefulness. A job as an IT support specialist is suitable for people who like to solve problems, work well in teams and possess customer service skills.

Related Training(s)

Computer Science Technology

Average Salary

IT Support Specialist — $31.95

Job Titles

Network administrator
User support technician
Computer equipment installer
Computer equipment repairer
Computer network technician
Computer service technician