Secretarial Studies – Dental

Code	4735
Diploma	STC
Sector	01 - Administration, Commerce and Computer Technology
Length of training	540 hours
Number of credits	36

This program is offered in French:

4235 - Secrétariat dentaire

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Program Objectives

Promote the acquisition of skills and knowledge related to the administration and management of a dental clinic (managing work schedules, dental records, invoicing, etc.) with an emphasis on developing the qualities, attitudes, and behaviours required to build loyalty among a diverse clientele. Dental secretaries work in private dental clinics and clinics specializing in endodontics, periodontics, maxillofacial surgery, prosthodontics, pediatric dentistry, and orthodontics. Dental secretaries may also work in dental schools, clinics, and dental laboratories.

Occupation

Dental secretary

Program Content

Code	Statement of Competency	Hours	Credits
754-561	Commit themselves to the development of their career	15	1
AEP 735-011	Determine their suitability for the occupation and the training process	15	1
AEP 735-024	Consult dental records	60	4
AEP 735-032	Build professional relationships	30	2
AEP 735-042	Communicate in writing	30	2
AEP 735-051	Manage dental records	15	1
AEP 735-061	Adopt safe practices in the workplace	15	1
AEP 735-073	Coordinate clinic services and activities	45	3
AEP 735-084	Issue invoices for treatments to clients and third-party payers	60	4
AEP 735-092	Submit claims to the Régie de l’assurance-maladie du Québec (RAMQ)	30	2
AEP 735-108	Use dental clinic-specific software applications	120	8
AEP 735-112	Manually perform accounting operations in a dental clinic	30	2
AEP 735-135	Enter the workforce	75	5
		540	36

Admission Conditions and Prerequisites

To be eligible for admission to the Secretarial Studies – Dental program, candidates must satisfy the following requirements:1. Have obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematicsor Have obtained an Attestation of Equivalence of Secondary Studies (AESS)or Have successfully completed the General Development Test (GDT) with or without specific prerequisites2. Have interrupted their full-time studies for at least 12 monthsor Are 18 years old when entering trainingor Have obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalentor Meet the eligibility conditions of Emploi-Québec’s workforce training measureX This program is accessible via the TCST-STC bridge.

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Secretarial Studies – Dental

Dental secretaries schedule and confirm appointments with dentists or dental health specialists (endodontics, periodontics, maxillofacial surgery, etc.). They prepare records and forms for insurance payments and are responsible for answering calls, greeting clients, billing, handling registers and filing. This is a routine but rewarding job that requires honesty, discretion and method. It is suitable for people who are good at communicating with the public and enjoy the health care industry.

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