Objectifs du programme

The Travel Consulting and Sales program aims to train travel sales consultants. The job consists of interacting with customers, determining needs and expectations and describing travel offers and the agencies' services. The consultant will be able to offer information on destinations, modes of travel, lodging and the costs associated all with the goal of selling travel products and services. The consultant will perform administrative tasks such as reservations, billing as well as coordinating payment for products purchased and prepare travel documents. Excellent customer service skills are expected.

The consultant will be expected to sell travel packages as well as customized travel products (such as sun, cultural, health, adventure, sports, ecological, etc. destinations), cruises, business and tourist plans. He or she will also offer transportation and lodging packages, and travel insurance. The range of travel products and services proposed by agencies is forever evolving.

The role of the travel consultant also consists of informing the client on travel conditions such as requirements to enter and exit a country, foreign currency and exchange rates, traveller security, etc.

To exercise their profession, a travel consultant must have a certificate issued by the Consumer Protection Office.

Contenu du programme

Code Énoncé de la compétence Heures Unités
950-602 Determine their suitability for the occupation and the training process 30 2
950-616 Understand the global geographical context 90 6
950-623 Interpret customers’ consumer behaviour 45 3
950-632 Provide customer service 30 2
950-647 Analyze travel offerings to Central and South American destinations 105 7
950-657 Analyze travel offerings to European destinations 105 7
950-662 Interact with customers and suppliers 30 2
950-675 Perform administrative tasks 75 5
950-684 Sell travel packages 60 4
950-693 Sell cruises 45 3
950-705 Perform activities related to travel agency sales 75 5
950-714 Describe North American destinations 60 4
950-723 Describe Asian destinations 45 3
950-734 Describe African and Oceanian destinations 60 4
950-744 Sell customized travel products 60 4
950-755 Communicate in French at work 75 5
950-764 Sell business travel 60 4
950-772 Provide after-sales service 30 2
950-787 Enter the work force 105 7
1185 79

Conditions d'admission et préalables

To be admitted to the Travel Consulting and Sales program, students must meet the following conditions:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the follwing table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister

Préalables fonctionnels

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Préalables spécifiques

Langue d'enseignementLangue secondeMathématique
ENG-4103-3 ou (ENG-4062-3)632-406 ou (630-416)FRE-4102-1 ou (FRE-4091-6)634-404 ou 635-406 ou (634-414)--

Organismes scolaires offrant le programme

Horaire :


Places disponibles
Admission sur liste d'attente
Cours complet
English-Montréal SB
Centre de formation professionnelle Groupe État J/S Date de début
St. Pius X Career Centre / Centre de carrières St. Pius X

Agent de voyage

Les agentes et les agents de voyage font de la promotion et vendent des voyages de tout genre : croisière, soleil, culture, excursion, etc. Ils conseillent la clientèle sur des forfaits et des services de voyage de loisirs et d’affaires. Dans le cadre de leurs fonctions, ils doivent assurer le service après-vente et planifier des itinéraires. Aussi, ils effectuent des réservations de vols, d’hôtels, de voiture, etc. C’est un métier stimulant pour qui aime la géographie et possède des aptitudes pour la vente et la gestion. Un emploi comme agent de voyage demande un bon sens de l’organisation et une personnalité sociable, dynamique et courtoise.

Formation(s) connexe(s)

Réception en hôtellerie
Techniques de tourisme

Salaire moyen

Agent de voyage — 22,00 $

Appellation(s) d'emploi

Agent/agente de voyages
Conseiller/conseillère en voyages

Professions visées

S’informer sur un métier ou une profession sur Québec.ca

Travel counsellors (6521)

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