Travel Consulting and Sales

Code 5855
SecteurAlimentation et tourisme (03)
Nombre d'unités79
Durée totale1185 heures
StatutProgram approved in 2016.
Organismes scolaires offrant le programme
Ce programme est offert en langue française : 
5355 - Conseil et vente de voyages

Objectifs du programme

The Travel Consulting and Sales program aims to train travel sales consultants. The job consists of interacting with customers, determining needs and expectations and describing travel offers and the agencies' services. The consultant will be able to offer information on destinations, modes of travel, lodging and the costs associated all with the goal of selling travel products and services. The consultant will perform administrative tasks such as reservations, billing as well as coordinating payment for products purchased and prepare travel documents. Excellent customer service skills are expected.

The consultant will be expected to sell travel packages as well as customized travel products (such as sun, cultural, health, adventure, sports, ecological, etc. destinations), cruises, business and tourist plans. He or she will also offer transportation and lodging packages, and travel insurance. The range of travel products and services proposed by agencies is forever evolving.

The role of the travel consultant also consists of informing the client on travel conditions such as requirements to enter and exit a country, foreign currency and exchange rates, traveller security, etc.

To exercise their profession, a travel consultant must have a certificate issued by the Consumer Protection Office.

Conditions d'admission

To be admitted to the Travel Consulting and Sales program, students must meet the following conditions:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the follwing table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister

Professions visées (IMT En ligne d'Emploi Québec)

Travel counsellors (6521)

Appellation(s) d'emploi

agent/agente de voyages
conseiller/conseillère en voyages

Préalables fonctionnels

Une personne qui a atteint l’âge de 18 ans peut être admise à un programme d’études menant à un Diplôme d’études professionnelles (DEP) sur la base des préalables fonctionnels. Ces préalables fonctionnels, prescrits pour une personne qui a atteint l’âge de 18 ans à la date de début de fréquentation déclarée dans le programme d’études professionnelle sont : la réussite du test de développement général (TDG) et l’obtention et la réussite des épreuves relatives aux préalables spécifiques en langue d’enseignement et en mathématique, s’il y a lieu.

Ce tableau indique les nouveaux codes de cours de la formation de base commune (FBC) et de la formation de base diversifiée (FBD) exigés pour les préalables spécifiques en langue d’enseignement et en mathématique pour le programme d’études visé. Dans le contexte où les nouveaux codes de cours de la FBC et de la FBD sont en implantation progressive, on indique entre parenthèses les anciens codes de cours toujours valides. Le code de cours équivalent en formation générale des jeunes est également indiqué dans ce tableau. Lorsqu’un DEP n’exige pas de préalables spécifiques en langue d’enseignement ou en mathématique, un (-) figure dans les cellules visées. Il est à noter que les préalables fonctionnels ne s’appliquent pas pour les programmes d’attestation de spécialisation professionnelle (ASP).

Préalables spécifiques
Langue d'enseignementLangue secondeMathématique
ENG 4103-3 ou ENG 4062-3623-406FRE 4102-1 ou FRE 4091-6634-404 ou 635-406--

Contenu du programme

Code Énoncé de la compétence Heures Unités
950-602 Determine their suitability for the occupation and the training process 30 2
950-616 Understand the global geographical context 90 6
950-623 Interpret customers’ consumer behaviour 45 3
950-632 Provide customer service 30 2
950-647 Analyze travel offerings to Central and South American destinations 105 7
950-657 Analyze travel offerings to European destinations 105 7
950-662 Interact with customers and suppliers 30 2
950-675 Perform administrative tasks 75 5
950-684 Sell travel packages 60 4
950-693 Sell cruises 45 3
950-705 Perform activities related to travel agency sales 75 5
950-714 Describe North American destinations 60 4
950-723 Describe Asian destinations 45 3
950-734 Describe African and Oceanian destinations 60 4
950-744 Sell customized travel products 60 4
950-755 Communicate in French at work 75 5
950-764 Sell business travel 60 4
950-772 Provide after-sales service 30 2
950-787 Enter the work force 105 7
1185 79