Travel Consulting and Sales

Code	5855
Sanction	DEP
Secteur	Alimentation et tourisme
Durée totale	1185 heures
Nombre d'unités	79
Statut	Program approved in 2016.

Ce programme est offert en langue française :
5355 - Conseil et vente de voyages

Formation

Conditions d'admission
et préalables

Organismes
offrant le
programme

Métier(s)
en bref

Liens utiles
et vidéos

Objectifs du programme

The Travel Consulting and Sales program aims to train travel sales consultants. The job consists of interacting with customers, determining needs and expectations and describing travel offers and the agencies' services. The consultant will be able to offer information on destinations, modes of travel, lodging and the costs associated all with the goal of selling travel products and services. The consultant will perform administrative tasks such as reservations, billing as well as coordinating payment for products purchased and prepare travel documents. Excellent customer service skills are expected.

The consultant will be expected to sell travel packages as well as customized travel products (such as sun, cultural, health, adventure, sports, ecological, etc. destinations), cruises, business and tourist plans. He or she will also offer transportation and lodging packages, and travel insurance. The range of travel products and services proposed by agencies is forever evolving.

The role of the travel consultant also consists of informing the client on travel conditions such as requirements to enter and exit a country, foreign currency and exchange rates, traveller security, etc.

To exercise their profession, a travel consultant must have a certificate issued by the Consumer Protection Office.

Contenu du programme

Code	Énoncé de la compétence	Heures	Unités
950-602	Determine their suitability for the occupation and the training process	30	2
950-616	Understand the global geographical context	90	6
950-623	Interpret customers’ consumer behaviour	45	3
950-632	Provide customer service	30	2
950-647	Analyze travel offerings to Central and South American destinations	105	7
950-657	Analyze travel offerings to European destinations	105	7
950-662	Interact with customers and suppliers	30	2
950-675	Perform administrative tasks	75	5
950-684	Sell travel packages	60	4
950-693	Sell cruises	45	3
950-705	Perform activities related to travel agency sales	75	5
950-714	Describe North American destinations	60	4
950-723	Describe Asian destinations	45	3
950-734	Describe African and Oceanian destinations	60	4
950-744	Sell customized travel products	60	4
950-755	Communicate in French at work	75	5
950-764	Sell business travel	60	4
950-772	Provide after-sales service	30	2
950-787	Enter the work force	105	7
		1185	79

Conditions d'admission et préalables

To be admitted to the Travel Consulting and Sales program, students must meet the following conditions:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the follwing table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister

Préalables fonctionnels

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Préalables spécifiques

Langue d'enseignement		Langue seconde		Mathématique
Adultes	Jeunes	Adultes	Jeunes	Adultes	Jeunes
ENG-4103-3 ou (ENG-4062-3)	632-406 ou (630-416)	FRE-4102-1 ou (FRE-4091-6)	634-404 ou 635-406 ou (634-414)	-	-

Organismes scolaires offrant le programme

Région

Région :

Horaire :

Tous

Jour

Soir

Particularité :

Montréal

Légende

Places disponibles
Admission sur liste d'attente
Cours complet

English-Montréal SB

Centre de formation professionnelle	Groupe	État	J/S	Date de début
St. Pius X Career Centre / Centre de carrières St. Pius X	—	—	—	—

Agent de voyage

Les agentes et les agents de voyage font de la promotion et vendent des voyages de tout genre : croisière, soleil, culture, excursion, etc. Ils conseillent la clientèle sur des forfaits et des services de voyage de loisirs et d’affaires. Dans le cadre de leurs fonctions, ils doivent assurer le service après-vente et planifier des itinéraires. Aussi, ils effectuent des réservations de vols, d’hôtels, de voiture, etc. C’est un métier stimulant pour qui aime la géographie et possède des aptitudes pour la vente et la gestion. Un emploi comme agent de voyage demande un bon sens de l’organisation et une personnalité sociable, dynamique et courtoise.