Program Objectives

To practise this occupation, students will have to acquire the knowledge, skills, attitudes and perceptions needed to establish professional relationships with clients on the telephone and in person, sell hotel products and services, take reservations, perform accounting and night-audit tasks, intervene in safety and security matters, communicate in the second language, use specialized hotel-management software, perform reception-related operations in both a non-computerized and a computerized hotel environment and enter the workforce quickly.

Program Content

Code Statement of Competency Hours Credits
901-622 Determine their suitability for the trade and the training process 30 2
901-634 Establish professional relationships 60 4
901-642 Sell products and services 30 2
901-652 Take reservations 30 2
901-663 Perform accounting tasks 45 3
901-672 Intervene in safety and security matters 30 2
901-688 Perform reception-related tasks in a non-computerized environment 120 8
901-698 Communicate in the second language 120 8
901-706 Operate a hotel computer system 90 6
901-715 Perform reception-related tasks in a computerized hotel environment 75 5
901-727 Enter the work force 105 7
735 49

Admission Conditions and Prerequisites

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Functional Prerequisites

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Specific Prerequisites

Language of instructionSecond languageMathematics
AdultsYouthAdultsYouthAdultsYouth
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Educational Organizations Offering the Program

Schedule:

Capitale-Nationale

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Places available
Admission by waiting list
Course full
CS Central Québec
Vocational Training Centre Group Status D/E Start Date
C.F. Eastern Québec HTL22-23 D To be determined

Gaspésie - Îles-de-la-Madeleine

Legend
Places available
Admission by waiting list
Course full
Eastern Shores SB
Vocational Training Centre Group Status D/E Start Date
C.F.P. Anchor HOTREC21 D Nov. 8th, 2021

Lanaudière

Legend
Places available
Admission by waiting list
Course full
CS Sir-Wilfrid-Laurier (Lanaudière)
Vocational Training Centre Group Status D/E Start Date
C.D.C. Laurier-Repentigny HR On-Line D To be determined

Laurentides

Legend
Places available
Admission by waiting list
Course full
CS Sir-Wilfrid-Laurier (Laurentides)
Vocational Training Centre Group Status D/E Start Date
C.D.C. Laurier Lachute

Laval

Legend
Places available
Admission by waiting list
Course full
CS Sir-Wilfrid-Laurier (Laval)
Vocational Training Centre Group Status D/E Start Date
C.D.C. Laurier Pont-Viau HR D Continuous entry

Montréal

Legend
Places available
Admission by waiting list
Course full
English-Montréal SB
Vocational Training Centre Group Status D/E Start Date
St. Pius X Career Centre/Institut culinaire Saint-Pius X I6122 D Sept. 19th, 2022
D6123 D Apr. 24th, 2023

Outaouais

Legend
Places available
Admission by waiting list
Course full
Western Québec SB
Vocational Training Centre Group Status D/E Start Date
Western Québec Career Centre 0 D To be determined

Hotel Receptionist

Hotel receptionists book reservations and welcome guests. They promote hotel services, provide guests with information on tourist attractions and perform various follow-ups (security, luggage transfers, document filing, etc.). They also handle payments and provide after-sales service. This is a stimulating job for individuals who are organized and diplomatic. This job requires the ability to learn foreign languages and a responsible and friendly personality.

Related Training(s)

Food and Beverage Services
Sales Representation
Tourism
Travel Consulting and Sales

Average Salary

Hotel Receptionist — $16.35

Job Titles

Hotel receptionist