Hotel receptionists welcome clients and inform them about the tourism offering and are in charge of reservations as well as client check-in and check-out procedures. They must also sell hotel services, handle client complaints and comments, and provide customer service and follow-ups depending on the stay. In carrying out their duties, hotel receptionists work with a diverse clientele (business or leisure) who demand high standards. They are mainly employed in accommodation establishments such as hotels, inns, bed-and-breakfasts or resorts. Being comfortable interacting with colleagues and clients is a requirement for this occupation. Also, since many tasks must be done simultaneously, being able to adapt, exercise good judgment, prioritize and manage stress is necessary. Hotel receptionists must demonstrate courtesy, hospitality and integrity at all times. They act as ambassadors for their accommodation establishment and for the region. They must exceed client expectations by anticipating their needs. To carry out their tasks, they must be able to communicate easily in French. Hotel receptionists work in teams with others who fulfil the same role. They work in collaboration with their superiors and with colleagues from other departments of the accommodation establishment, such as the restaurant, housekeeping, concierge and bellhop services. Hotel receptionists may also have to work in collaboration with external service providers.
Persons holding a Secondary School Diploma or its recognized equivalent (e.g. Attestation of Equivalence of Secondary Studies) or a diploma of higher studies, such as a Diploma of College Studies or a bachelor’s degree. OR Persons who are at least 16 years of age on September 30 of the school year in which they begin their training must have obtained Secondary IV credits in language of instruction, second language and mathematics in programs established by the Minister, or have been granted recognition of equivalent learning. OR Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning. OR Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in Secondary Cycle Two school programs established by the Minister.
A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable. This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.
Hotel receptionist
Hotel front desk clerks (6525)
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