Program Objectives

The Administrative Support in Clinical Settings program of study prepares students for the duties of administrative support clerk in clinical settings. Administrative support clerks in clinical settings must perform a variety of administrative tasks, such as: welcoming users, providing and checking information, responding to information requests, managing files and user records, and placing orders and service requests. To carry out their tasks, administrative support clerks in clinical settings must communicate using medical terminology and make use of information technologies.

Administrative support clerks in clinical settings work in hospital centres (CH), residential and long-term care centres (CHSLD), local community service centres (CLSC), child and youth protection centres (CPEJ), clinics, and any other public or private health and social services institutions in the following sectors: youth, mental health and addiction, care and support for seniors, and the hospital system. Administrative support clerks act as conduits of information and, as such, assume a significant part of the administrative tasks inherent to the clinical interventions that health and social services professionals must perform.

Occupation

Administrative Support Clerk in Clinical Settings

Program Content

Code Statement of Competency Hours Credits
AEP-011 Determine their suitability for the occupation and the training process 15 1
AEP-023 Communicate using medical terminology 45 3
AEP-033 Handle correspondence 45 3
AEP-043 Manage files 45 3
AEP-053 Interact in a clinical setting 45 3
AEP-063 Enter the workforce 45 3
240 16

Admission Conditions and Prerequisites

A person who meets the following conditions is eligible for admission to a program of study leading to an STC:
1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics;
or Has obtained an Attestation of Equivalence of Secondary Studies (AESS);
or Has successfully completed the General Development Test (GDT) with or without specific prerequisites.
2. Has interrupted their full-time studies for at least 12 months;
or Is 18 years old when entering training;
or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent;
or Meets the eligibility conditions of Emploi-Québec’s workforce training measure.
(This STC is eligible for the TCST-STC bridge)

Admission requirements for the TCST-STC bridge

The admission requirements for the TCST-STC bridge are identical to those that apply to the TCST-DVS bridge:
- Hold a TCST;
AND - Be at least 16 years old on September 30 of the school year in which you start vocational training;
AND - Have earned the required credits in language of instruction, second language and mathematics in Secondary Cycle 1 in general education in the youth sector or in Secondary II in adult general education.

Specific Prerequisites

Language of instructionSecond languageMathematics
AdultsYouthAdultsYouthAdultsYouth
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Educational Organizations Offering the Program

Schedule:

Estrie

Legend
Places available
Admission by waiting list
Course full
Eastern Townships SB (Estrie)
Vocational Training Centre Group Status D/E Start Date
SAE Estrie - Sector Lennoxville GR 28 mars D Mar. 28th, 2022

Gaspésie - Îles-de-la-Madeleine

Legend
Places available
Admission by waiting list
Course full
Eastern Shores SB
Vocational Training Centre Group Status D/E Start Date
CFP Anchor 4760 D To be determined
CFP de Wakeham 4760 D To be determined
CFP Listuguj ASC22 D To be determined

Laval

Legend
Places available
Admission by waiting list
Course full
CS Sir-Wilfrid-Laurier (Laval)
Vocational Training Centre Group Status D/E Start Date
CDC Laurier Pont-Viau Online4760 D Mar. 28th, 2022
4760 D To be determined

Montérégie

Legend
Places available
Admission by waiting list
Course full
Riverside SB
Vocational Training Centre Group Status D/E Start Date
ACCESS Career Centre ASC2023-24 D To be determined

Outaouais

Legend
Places available
Admission by waiting list
Course full
Western Québec SB
Vocational Training Centre Group Status D/E Start Date
Western Québec Career Centre 1 D To be determined

Want to suggest a training? Write to us at [email protected].