Objectifs du programme

The aim of the program is to train someone in the sales of products or services, to offer solutions that correspond to their customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.

Contenu du programme

Code Énoncé de la compétence Heures Unités
948-422 Determine their suitability for the occupation and the training process 30 2
948-436 Establish professional relationships in the workplace 90 6
948-443 Interpret consumer behaviour 45 3
948-452 Provide customer service 30 2
948-468 Sell products and services 120 8
948-473 Perform sales-related transactions 45 3
948-481 Manage their time at work 15 1
948-492 Use job search techniques 30 2
948-504 Begin acquiring professional sales experience 60 4
948-512 Become familiar with the laws and regulations governing professional sales 30 2
948-522 Provide after-sales service 30 2
948-534 Perform sales-related activities in French (as a second language) 60 4
948-543 Keep their knowledge of products and services up to date 45 3
948-554 Perform stock management activities 60 4
948-563 Perform visual merchandising activities 45 3
948-573 Make connections between marketing strategies and sales of products and services 45 3
948-588 Integrate into the workplace 120 8
900 60

Conditions d'admission et préalables

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Préalables fonctionnels

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Préalables spécifiques

Langue d'enseignementLangue secondeMathématique
AdultesJeunesAdultesJeunesAdultesJeunes
ENG-1101-4 ou (ENG-1062-3)632-306 ou (630-316)----

Organismes scolaires offrant le programme

Horaire :

Capitale-Nationale

Légende
Places disponibles
Admission sur liste d'attente
Cours complet
CS Central Québec
Centre de formation professionnelle Groupe État J/S Date de début
C.F. Eastern Québec

Estrie

Légende
Places disponibles
Admission sur liste d'attente
Cours complet
Eastern Townships SB (Estrie)
Centre de formation professionnelle Groupe État J/S Date de début
C.F.P. Lennoxville SAL22-23 J À déterminer
SALs22-23 J 14 sept. 2022
SALj22-23 J 18 jan. 2023
Concomitance (CFP Lennoxville) SAL-24U-22 J 30 août 2022
SAL-24U-23 J 30 août 2023
Recognition of Acquired Competencies (RAC) - CFP Lennoxville SALr22-23 J/S Entrée continue

Laval

Légende
Places disponibles
Admission sur liste d'attente
Cours complet
CS Sir-Wilfrid-Laurier (Laval)
Centre de formation professionnelle Groupe État J/S Date de début
C.D.C. Laurier Pont-Viau PS1 J À déterminer

Montérégie

Légende
Places disponibles
Admission sur liste d'attente
Cours complet
Riverside SB
Centre de formation professionnelle Groupe État J/S Date de début
ACCESS - Annexe Saint-Hubert
ACCESS Career Centre RAC-PSR J/S Entrée continue
PSR221017 S 17 oct. 2022
PRS221121 J 21 nov. 2022
PRS230306 S 6 mars 2023
PSR230410 J 10 avr. 2023

Montréal

Légende
Places disponibles
Admission sur liste d'attente
Cours complet
English-Montréal SB
Centre de formation professionnelle Groupe État J/S Date de début
St. Pius X Career Centre/Institut culinaire Saint-Pius X I7122 J 19 sept. 2022
Institut Teccart
Centre de formation professionnelle Groupe État J/S Date de début
Institut Teccart
Lester-B.-Pearson SB
Centre de formation professionnelle Groupe État J/S Date de début
Business Solutions Group - Centre d’expertise RAC SALES J/S Entrée continue
Verdun Adult and Career Centre PS221107 S 7 nov. 2022
PS230116 S 16 jan. 2023
PS230605 S 5 juin 2023
West Island Career Centre

Conseiller en vente au détail

Les conseillères et conseillers en vente au détail accueillent les clients et les renseignent sur les produits et services, préparent des contrats de vente ou de location et concluent des ventes. Ils assurent le suivi du service après-vente. Dans le cadre de leurs fonctions dans un magasin ou une entreprise de services, ils peuvent avoir pour tâches de tenir à jour des registres de vente pour inventaire et d’aider à l’étalage. Un emploi comme conseiller en vente au détail, commis-vendeur ou représentant réclame une personnalité sociable, courtoise et des habiletés en communication. C’est un métier dynamique qui exige parfois de travailler sous pression.

Formation(s) connexe(s)

Réception en hôtellerie
Représentation

Salaire moyen

Conseiller en vente au détail — 16,55 $

Appellation(s) d'emploi

Conseiller/conseillère au service à la clientèle
Conseiller/conseillère en vente au détail
Gérant/gérante de boutique
Gérant/gérante de commerce de détail
Représentant/représentante de commerce – commerce de détail
Représentant/représentante de commerce – commerce de gros (non technique)